CASA DECORSCASA DECORSCASA DECORS

RETURNS AND REFUNDS

What if my order is damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order on delivery. If there is something wrong with your order please contact us immediately.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your case and let you know how to return the item, or arrange for a collection. We'll either give you a full refund or send you a replacement.

So that we can arrange a return, the product needs to be disassembled and repackaged.  

What if i changed my mind and want to return my order?

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return. But if you're returning an item because you've changed your mind or you have ordered a wrong item by mistake, customers will be liable to pay for the return postage. Please let us know within 14 days if you change your mind.

The return fee will depend on the the size and weight of your order and will be calculated for you before we start the return process

Once the return is arranged and arrives at our warehouse we'll issue a refund,  minus the returns postage fee.